護理臨床教師輔導新進護理人員能力之探討
| 論文名稱(中/英文) | 研究生 | 指導教授 |
| 護理臨床教師輔導新進護理人員能力之探討 Guidance Competencies of Nurse Preceptors |
李欣瑜 | 李皎正博士 |
| [ 摘要 ] | ||
| 應屆護理畢業生在進入臨床工作之最初三個月是學習角色的轉換的適應期,是其護理生涯中挫折最多、壓力最大、離職率最高的階段。Haggerty、Holloway 與Wilson( 2013) 研究指出新進護理人員期望護理臨床教師除了教學外,亦能即時的給予支持及輔導(guidance)。目前國內護理臨床教師較著重於臨床實務的教學,至於輔導工作,則大多由導師(單位主管擔任)定期進行,較少探討臨床教師輔導新進人員的相關研究。本研究目的為探討護理臨床教師輔導新進護理人員能力的內涵及建構輔導能力指標。研究方法共分為三個階段:第一階段進行文獻查證以確認護理臨床教師輔導能力的概念;第二階段採焦點團體訪談法分別訪談中部某醫學中心的5位護理臨床教師和5位新進護理人員,再進行一對一訪談6位新進人員,以內容分析法進行資料分析,萃取輔導能力的內涵,據以發展「護理臨床教師輔導能力指標內涵」初稿;第三階段採用德菲法(Delphi Method),邀請15位護理學者及臨床護理專家進行二回合輔導能力指標內涵的修改、新增和刪除,建構「護理臨床教師輔導能力指標」。本研究建構之「護理臨床教師輔導能力指標」分為三項指標共12項內涵如下:一、展現親切的態度包含五項內涵,(一)說話語氣溫和,與新進人員互動良好、(二)當新進人員有任何無法自行解決的問題時,都會詢問臨床教師、(三)不會將個人情緒帶入教學活動、(四)能適時鼓勵新進人員、(五) 能在新進人員表現良好時給予讚美;二、提供情緒支持包含一項內涵,(一)能傾聽並陪伴新進人員遇到的工作壓力或挫折;三、具有助人的熱忱包含六項內涵,(一)在新進人員需要被協助時,總是可以被聯繫得到、(二)當新進人員遇到問題時總會主動伸出援手、(三)能主動關心新進人員的工作表現、(四)能主動關心新進人員的生活狀況、(五)能在上班以外的時間主動聯繫新進人員,關心新進人員的適應狀況、(六)願意付出額外時間教導新進人員。本研究建構的「護理臨床教師輔導能力指標」將可提供護理臨床教師檢視其輔導能力,進而提供醫療機構規劃護理臨床教師培訓課程之參考。 | ||
| [ Abstract ] | ||
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New nursing graduates adapt role transformation during first three months in clinical practice. They have excessive frustration, maximum stress, and highest turnover rate in this stage. Research shows that new nurses expect receive the teaching, support, and guidance of nurse preceptors. Currently Taiwan nurse preceptors focus more on clinical practice teaching, while guidance takes places during periodic meetings with head nurses or leaders. Few studies in Taiwan have explored the guidance role of preceptors. The purpose of this study was investigated the content of nurse preceptor guidance competencies and construct guidance competency indicators. The study was divided three phases. Phase I the concepts of preceptor guidance competencies were identified from the literature. During the Phase II, 2 focus group and semi-structured interviews with 5 preceptors and 5 new nurses, and 6 new nurses one by one interview from a medical center in central Taiwan were conducted. 6 new nurses from the same medical center were then interviewed one-on-one. Content analysis was used to analyze the data and construct preliminary preceptor guidance competency indicators for a questionnaire. Phase III used Delphi Method. 15 nursing experts were invited to evaluate the content validity of the questionnaire in two rounds. The questionnaire was then modified based on their recommendations. 3 guidance competency indicators for nurse preceptors consisting of 12 guidance competency content items were found: 1.Maintain a friendly attitude, include 5 contents: (1) Speaking in a smooth tone, interacting with new nurse well. (2)When the new nurse have any failed to solve problem will ask the nurse preceptors. (3)The preceptor utilizes emotional intelligence within the preceptorship. (4) The preceptor provides encouragement timely. (5) The preceptor provides positive feedback for performance improvement. 2. Provide emotional support, include 1 contents: (1) Listen to the new nurse’s concerns when he/she is under stress or frustration.3. Enthusiastic in helping others, include 6 contents: (1)When new nurse needs to be assisted, preceptors can always be contacted.(2) The preceptor is available whenever the new nurse is in need of assistance.(3) The preceptor takes the initiative to concerned with the performance of new nurse. (4) The preceptor takes the initiative to provide support on a daily basis. (5) The preceptor offers personal contact with the new nurse and cares for new nurse adapting situation. (6) The preceptor is willing to offer extra support with work experience to the new nurse. The results of this study may serve as a reference for nurse preceptors and hospitals in evaluating, developing, and training nurse preceptor guidance competency. |
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